Shipping policy
Zadeh Beauty Shipping Policy
Thank you for shopping with Zadeh Beauty! We are committed to providing a smooth and timely shopping experience. Please read our shipping policy carefully to understand our guidelines.
1. Responsibility for Unclaimed Packages
Once an order has been shipped, it is the customer's responsibility to track their package using the tracking information provided. We are not responsible for unclaimed packages that are returned to us due to incorrect shipping information or failure to claim the package.
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If your package is returned to us due to an unclaimed delivery, we will notify you once we receive it. However, we cannot refund shipping charges in such cases.
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If the package is returned due to an issue with the delivery address or failure to collect it, it is the customer’s responsibility to cover the shipping cost for reshipment.
2. Duties and Customs Fees
Please note that international orders outside of USA may be subject to customs duties, taxes, and import fees, which are outside of our control. These fees vary by country and are determined by your local government.
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Duties and taxes: Customers are responsible for paying any customs duties or taxes upon delivery. It is important to check with your country’s customs regulations to understand what fees may apply to your order.
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Customs fees: Some countries may not charge customs duties or taxes, while others may. We cannot predict or control these charges.
Please note that if you refuse to pay the required duties or taxes in your country, we are not responsible for the outcome. The package may be returned to us or discarded.
3. Missing or Lost Packages
In the rare event that your package shows as "Delivered" but you are unable to locate it, please follow these steps:
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Contact us at sales@zadehbeauty.com within 1 week of the delivery date.
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We will investigate the issue with the carrier and help you resolve the situation.
Please note that we can only investigate missing packages within 1 week of the delivery date. After 1 week, we are unable to assist further in locating the package.
4. Shipping Timeframes
We aim to process and ship your order as quickly as possible. Processing times typically take 1 business day but please note that shipping times may vary depending on your location and the shipping method selected.
5. Contact Us
If you have any questions about your order, shipping, or delivery, feel free to contact us at sales@zadehbeauty.com. We’re here to help!